Enterprise AI Success Manager - Logistics & Ops Growth

HappyRobot; United States; Remote; USD 130,000 - 170,000; Full time

Job summary

HappyRobot in the United States is looking for a Customer Success Manager to own post-sale relationships with a portfolio of large enterprise customers. You will ensure customers realize measurable value from their AI workforce and guide them from initial deployment to a fully scaled operation, working closely with engineers and account execs.

The role emphasizes strategic impact over support, with focus on adoption, renewal, and expansion across regions.

Qualifications

• 4–7 years in Customer Success, Account Management, or similar at a B2B SaaS or tech company.
• Preferred: hands-on logistics or supply chain experience with large multi-stakeholder accounts.
• Proven track record in adoption, retention, and expansion, with renewal ownership.
• Strong executive presence and ability to talk to operators and C-levels.
• Comfort with data; read usage metrics and tell a clear story.
• Technical curiosity; discuss integrations and AI concepts with customers.
• Bias for ownership and speed in a fast-growing startup.

Responsibilities

• Own a portfolio of large enterprise accounts and act as the primary day-to-day and executive contact.
• Define success metrics and drive adoption and time-to-value.
• Run regular business reviews translating performance data into outcomes and next steps.
• Identify and lead expansion into new use cases, business units, and geographies, partnering with Sales.
• Partner with forward-deployed engineers and deployment strategists to scope, launch, and iterate on new workflows.
• Monitor account health, anticipate risk, and lead renewals with a clear view of value delivered.
• Capture customer feedback and turn it into actionable input for Product and Engineering.
• Build repeatable playbooks, onboarding materials, and best practices as the Customer Success function scales.

Skills

Enterprise account management

Executive communication

Data-driven storytelling

B2B SaaS experience

Logistics / supply chain knowledge

Renewals & growth targets

Ambiguity tolerance

Tools

CRM systems

APIs & integrations

Data dashboards

Job description

HappyRobot in the United States is looking for a Customer Success Manager to own post-sale relationships with a portfolio of large enterprise customers. You will ensure customers realize measurable value from their AI workforce and guide them from initial deployment to a fully scaled operation, working closely with engineers and account execs.

The role emphasizes strategic impact over support, with focus on adoption, renewal, and expansion across regions.