Strategic Enterprise AI Customer Success

Happyrobot Inc.; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare coverage

Dental coverage

Vision coverage

Equity in a high-growth startup

Ownership and autonomy of projects

Job summary

HappyRobot Inc. is seeking a Customer Success Manager to own post‑sale relationships with a portfolio of large enterprise customers.

You will drive measurable value from our AI workforce and help expand adoption across new workflows and regions, working closely with engineers, deployment strategists, and account executives. This is a strategic role, not a support role, and benefits from logistics domain insight.

Qualifications

• 4 to 7 years in Customer Success, Account Management, or a similar role with enterprise accounts.
• Preferred: Hands-on logistics, freight, or supply chain experience.
• Track record of adoption, retention, and expansion with renewal/growth targets.
• Strong executive presence to communicate with operators and C-level stakeholders.
• Comfort with data, metrics, and building a narrative from usage data.
• Technical curiosity about integrations, APIs, workflows and AI concepts.
• Ownership attitude and ability to thrive in a fast-growing startup.

Responsibilities

• Own a portfolio of large enterprise accounts and act as primary day-to-day and executive contact.
• Drive adoption and time-to-value by defining success metrics per customer.
• Run regular business reviews translating performance data into outcomes and next steps.
• Identify and lead expansion opportunities into new use cases and geographies.
• Partner with engineers and deployment strategists to scope and launch new workflows.
• Monitor account health, anticipate risk, and lead renewals with value in view.
• Capture customer feedback and turn it into inputs for Product and Engineering.
• Build repeatable playbooks, onboarding materials, and best practices at scale.

Skills

Customer Success

Account Management

Enterprise Accounts

Executive communication

Data-driven

B2B SaaS

Tools

CRM systems

Job description

HappyRobot Inc. is seeking a Customer Success Manager to own post‑sale relationships with a portfolio of large enterprise customers.

You will drive measurable value from our AI workforce and help expand adoption across new workflows and regions, working closely with engineers, deployment strategists, and account executives. This is a strategic role, not a support role, and benefits from logistics domain insight.