Remote Strategic AI Customer Success Manager

Visible Hands; International Falls (MN); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

High-trust, high-ownership work env

Learning and development budget

Generous AI and tooling budget

Personal spend card for learning

Sustainable work culture

Job summary

Elm AI seeks a Strategic Customer Success Manager to own high-value customer relationships and help deploy AI into supply chain workflows. This role goes beyond check-ins, partnering with sourcing, supply chain, and operations to map processes and design AI-enabled solutions.

You'll translate customer needs into practical requirements, work with product and engineering, and drive adoption across teams. Remote role with EST overlap; ideal for those who thrive on ambiguity, ownership, and

Qualifications

• 3–7 years of experience in customer success, consulting, implementation, solutions, product, operations, or a related role.
• Experience working with technical or enterprise software products.
• Strong interest in AI and how it changes business operations.
• Comfort mapping workflows, diagnose problems, and define success metrics.

Responsibilities

• Own strategic customer relationships from onboarding through adoption, expansion, and renewal.
• Lead customers through deployment of Elm’s AI workflows across responsible sourcing and supplier operations.
• Map customer workflows, SOPs, pain points, data sources, and manual processes.
• Identify high-ROI opportunities where AI reduces manual work, speeds up processes, and improves visibility.
• Translate customer needs into clear product, workflow, and implementation requirements.
• Partner with engineering and product to shape deployments and improve the platform.
• Drive adoption across customer teams, including operators, program managers, executives, and cross-functional stakeholders.
• Turn customer data and context into clear recommendations.

Skills

Customer success

Consulting

Implementation

AI concepts

Workflow mapping

Executive communication

Job description

Elm AI seeks a Strategic Customer Success Manager to own high-value customer relationships and help deploy AI into supply chain workflows. This role goes beyond check-ins, partnering with sourcing, supply chain, and operations to map processes and design AI-enabled solutions.

You'll translate customer needs into practical requirements, work with product and engineering, and drive adoption across teams. Remote role with EST overlap; ideal for those who thrive on ambiguity, ownership, and