Strategic Enterprise Account Manager — West

Sitecore; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

Sitecore is seeking an Account Manager to manage and grow relationships with existing customers within your territory. You will own these accounts, identify growth opportunities, and drive expansion to maximize retention and long-term success.

You will work across teams to understand client objectives, communicate the value of Sitecore solutions, and execute strategic account plans while staying ahead of industry trends.

Qualifications

• Demonstrable experience in software sales (full-cycle) or SaaS.
• Account management experience in an enterprise environment.
• Strong communication skills with the ability to build rapport and credibility with clients at all levels.
• Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Responsibilities

• Act as primary contact for designated accounts, fostering strong relationships across all levels
• Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly
• Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth
• Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support
• Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value
• Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements

Skills

Full-cycle software sales

SaaS sales

Account management

Client relationship building

Communication skills

Revenue growth focus

Multitasking

Job description

Sitecore is seeking an Account Manager to manage and grow relationships with existing customers within your territory. You will own these accounts, identify growth opportunities, and drive expansion to maximize retention and long-term success.

You will work across teams to understand client objectives, communicate the value of Sitecore solutions, and execute strategic account plans while staying ahead of industry trends.