Strategic Enterprise Account Manager — Seattle

Paycom - ATS; Seattle (WA); On-site; USD 72,000 - 82,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

Life/AD&D Insurance

401(k) with matching

Accident Insurance

FSA, HSA

9 Paid Holidays

Monthly Cookie Days!

Job summary

DCG ONE, based in Seattle, seeks an Account Manager to oversee key enterprise client accounts and coordinate cross-team efforts for seamless service delivery. You will manage relationships, tailor solutions, and drive strategic initiatives across IT, operations, and fulfillment to meet client expectations.

The role demands strong communication, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• At least three (3) years of experience in account management.
• Experience with Supply Chain, EFI, Fulfillment, and/or Content Management Software preferred.
• Customer service experience.
• May be required to complete and pass Public Trust Security Clearance

Responsibilities

• Exercise a high degree of discretion to successfully manage accounts.
• Participate in the implementation of new client launches and work with clients, IT, and the operations team to implement new programs within DCG ONE's systems and fulfillment operations.
• Manage the client relationship and serve as the client liaison and primary point-of-contact.
• Provide strategic counsel and serve as a strategic resource to clients on all client directives and initiatives.
• Fully converses in all aspects of the account and has the knowledge and skills to customize the client's database, add products, generate reports, etc.
• Act as a liaison for day-to-day client requests related to the database, reporting, orders, and inventory.
• Prepare and conduct strategic client business reviews.
• Ensure that the various systems are accurately and efficiently utilized as appropriate for each client and enter and update the item master.
• Conduct regular monitoring of order and inventory metrics to ensure that DCG ONE is meeting or exceeding client expectations and contracted service level agreements.
• Identify changing trends and requirements in the client's business activity.
• Monitor inventory trends and communicate with clients to manage slow-moving and obsolete items.
• Work with operational departments to coordinate all aspects of receiving, production, and order processing as appropriate to each client and ensure that all changes to client programs and processes are communicated and implemented.
• Work with the Information Systems team to coordinate, implement, and troubleshoot all aspects of the client's DCG ONE-hosted technology solutions.
• Capture all program costs and translate this information to accounting, including fulfillment and assembly activity, program management time, and carrier freight charges required for periodic billing.
• Perform general office duties, including answering the phone, and participate in general facility maintenance, as needed.
• Comply with DCG ONE's environmental policies and tasks.

Skills

Account management

Customer service

Communication

Time management

Tools

EFI

Content Management Software

Job description

DCG ONE, based in Seattle, seeks an Account Manager to oversee key enterprise client accounts and coordinate cross-team efforts for seamless service delivery. You will manage relationships, tailor solutions, and drive strategic initiatives across IT, operations, and fulfillment to meet client expectations.

The role demands strong communication, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.