Strategic Enterprise Account Manager, Fintech SaaS

Triwill Group; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment ordering

Health and wellness stipend

Intra-office travel budget

Weekly coffee stipend

Relocation support to NYC or SF

Job summary

Ramp is seeking an Enterprise Account Manager to oversee a book of 60–70 Enterprise customers (500+ employees). You will own the long‑term relationship, account health, and commercial outcomes across Ramp’s product suite.

You will build strong relationships across operator, finance leadership, and C‑suite levels, coordinating with cross‑functional teams to support initiatives and drive revenue. You will manage renewals and growth end‑to‑end, drive feature adoption, and deliver measurable

Qualifications

• 7+ years of experience in account management, customer success, or similar revenue-focused roles.
• Experience managing enterprise or large mid-market accounts (500+ employees).
• Strong familiarity with fintech, payments, finance, or B2B SaaS.
• Demonstrated ability to negotiate renewals and upsell opportunities.
• Comfort explaining product workflows to financial and technical stakeholders.
• Willingness to travel as needed.

Responsibilities

• Own a portfolio of ~60–70 Enterprise customers with retention and growth responsibilities.
• Lead conversations across senior levels to align on business outcomes and ROI.
• Manage renewals and growth opportunities end-to-end, from needs to design and negotiation.
• Drive adoption by communicating new features and optimizing workflows.
• Create scalable account plans highlighting risks and long-term strategy.
• Run regular touchpoints: status calls, optimization reviews, and QBRs.
• Collaborate with Product, Sales, Support, CSMs, and Solutions teams for a cohesive experience.
• Surface feedback to inform Ramp’s Enterprise roadmap.
• Use data to analyze account performance and communicate value clearly.
• Travel occasionally for customer on-sites and internal events.

Skills

7+ years exp

Enterprise accounts

Fintech knowledge

Negotiation

C-suite communication

Travel willing

Job description

Ramp is seeking an Enterprise Account Manager to oversee a book of 60–70 Enterprise customers (500+ employees). You will own the long‑term relationship, account health, and commercial outcomes across Ramp’s product suite.

You will build strong relationships across operator, finance leadership, and C‑suite levels, coordinating with cross‑functional teams to support initiatives and drive revenue. You will manage renewals and growth end‑to‑end, drive feature adoption, and deliver measurable