Strategic Enterprise Account Manager

Vantage Point Logistics

Westerville (OH)

In loco

USD 85.000 - 120.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

VPL is seeking a Senior Account Manager to act as a strategic partner for key customer accounts, driving long-term retention, value, and growth. You will own account plans, uncover opportunities, and ensure measurable business outcomes through cross-functional leadership.

The role requires executive engagement, collaboration with Sales, Operations, and Leadership, and a focus on delivering exceptional customer experiences. Mentorship and strategy development are key components of the position.

Competenze

7+ years of strategic account management or related experience in B2B settings.
Experience with executive-level stakeholder engagement and complex renewals.
Track record of driving retention, expansion, and customer value.

Mansioni

Develop trusted advisor relationships with executive stakeholders.
Own and execute strategic account plans aligned to client objectives and growth.
Drive retention, expansion, and usage of VPL's services.
Document opportunities in Salesforce and pursue cross-selling/upsell.
Lead annual and quarterly business reviews with sponsors and leadership.
Analyze data to identify savings, compliance, and new opportunities.
Collaborate to implement best practices in freight management.
Escalate and resolve complex issues with cross-functional teams.
Mentor Account Managers and contribute to team development.
Lead renewal strategy and negotiate with senior leadership.