Strategic Enterprise Account Manager

United Way of Greenville County; Westerville (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

VPL is seeking a Senior Account Manager to act as a strategic partner for key customer accounts, driving long-term retention, value, and growth. You will own account plans, uncover opportunities, and ensure measurable business outcomes through cross-functional leadership.

The role requires executive engagement, collaboration with Sales, Operations, and Leadership, and a focus on delivering exceptional customer experiences. Mentorship and strategy development are key components of the position.

Qualifications

• 7+ years of strategic account management or related experience in B2B settings.
• Experience with executive-level stakeholder engagement and complex renewals.
• Track record of driving retention, expansion, and customer value.

Responsibilities

• Develop trusted advisor relationships with executive stakeholders.
• Own and execute strategic account plans aligned to client objectives and growth.
• Drive retention, expansion, and usage of VPL's services.
• Document opportunities in Salesforce and pursue cross-selling/upsell.
• Lead annual and quarterly business reviews with sponsors and leadership.
• Analyze data to identify savings, compliance, and new opportunities.
• Collaborate to implement best practices in freight management.
• Escalate and resolve complex issues with cross-functional teams.
• Mentor Account Managers and contribute to team development.
• Lead renewal strategy and negotiate with senior leadership.

Skills

Strategic account mgmt

Executive communication

Customer success

Business development

Salesforce

Cross-functional collaboration

Project management

Tools

Salesforce

Job description

VPL is seeking a Senior Account Manager to act as a strategic partner for key customer accounts, driving long-term retention, value, and growth. You will own account plans, uncover opportunities, and ensure measurable business outcomes through cross-functional leadership.

The role requires executive engagement, collaboration with Sales, Operations, and Leadership, and a focus on delivering exceptional customer experiences. Mentorship and strategy development are key components of the position.