Strategic Account Manager (Healthcare Focus)

United Way of Greenville County; Westerville (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

VPL is seeking an Associate Account Manager to advance from customer success into owning customer relationships across a portfolio of accounts, including hospitals, clinics, and university affiliates.

You'll cultivate strong partnerships, monitor performance metrics, and deliver reports and insights using Salesforce. This role emphasizes proactive problem solving, renewal support, and cross-functional collaboration to maximize value for customers and the business.

Qualifications

• 1–3 years in account management or customer success.
• Strong relationship-building and communication skills.
• Ability to analyze data and turn insights into action.

Responsibilities

• Own customer relationships and serve as primary contact for accounts.
• Monitor account health, metrics, utilization, and savings.
• Lead meetings and deliver reports and insights.
• Document interactions in Salesforce and manage opportunities.
• Turn data into actionable recommendations for value.
• Collaborate to resolve issues and support renewals.
• Identify opportunities to extend relationships and present renewal proposals.
• Suggest improvements to the customer experience.

Skills

Relationship building

Communication skills

Analytical skills

Problem solving

Multitasking

Excel

PowerPoint

CRM experience

Salesforce

Strategic account management

Tools

Salesforce

CRM tools

Microsoft Office

Job description

VPL is seeking an Associate Account Manager to advance from customer success into owning customer relationships across a portfolio of accounts, including hospitals, clinics, and university affiliates.

You'll cultivate strong partnerships, monitor performance metrics, and deliver reports and insights using Salesforce. This role emphasizes proactive problem solving, renewal support, and cross-functional collaboration to maximize value for customers and the business.