Strategic Account Leader — Drive Value & Growth

United Way of Greenville County; Westerville (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

VPL is seeking an Account Manager to own and grow a portfolio of customer relationships, delivering meaningful value and strategic guidance. You’ll serve as a trusted advisor, develop account plans, and coordinate cross-functional resources to meet client goals.

In this role you’ll move beyond day-to-day management, thinking strategically about where an account can go and how VPL can help achieve it. Strong communication and relationship-building are essential.

Qualifications

• 3–5+ years in account management or related roles.
• Proven ability to independently manage and retain relationships.
• Strong consultative relationship-building with stakeholders at multiple levels.
• Experience developing and executing strategic account plans.
• Experience logging customer interactions in a CRM.
• Analytical mindset with ability to translate data into recommendations.
• Confident presentation and facilitation skills.
• Ability to drive cross-functional outcomes with internal/external teams.
• Knowledge of healthcare, supply chain, logistics, or SaaS environments preferred.

Responsibilities

• Own Your Accounts – Take full ownership of assigned customer relationships, account health, retention, performance, and overall customer experience.
• Build Trusted Relationships – Develop strong relationships across customer organizations, including operational leaders, decision-makers, and senior stakeholders.
• Develop & Execute Account Strategy – Create and maintain strategic account plans with objectives around customer value, adoption, retention, savings, and growth.
• Execute Customer Touch Plan – Engage with the customer on a prescribed cadence including traveling onsite for executive meetings and business reviews.
• Drive Customer Value – Analyze customer data to optimize vendor penetration and program performance.
• Anticipate Risk – Recognize account concerns and adoption challenges early and mitigate risks.
• Deliver Compelling Insights – Present data-backed recommendations to help customers achieve goals.
• Lead Cross-Functional Solutions – Coordinate with internal teams to resolve complex customer challenges.
• Understand Our Customers' World – Stay current on healthcare logistics and industry trends to offer relevant ideas.
• Contribute to the Team – Share best practices and mentor teammates.

Skills

Account management

Customer success

Stakeholder management

Strategic planning

Data analysis

Communication skills

Tools

CRM software

Job description

VPL is seeking an Account Manager to own and grow a portfolio of customer relationships, delivering meaningful value and strategic guidance. You’ll serve as a trusted advisor, develop account plans, and coordinate cross-functional resources to meet client goals.

In this role you’ll move beyond day-to-day management, thinking strategically about where an account can go and how VPL can help achieve it. Strong communication and relationship-building are essential.