Enterprise Client Manager

Pregis LLC; Chicago, Northern (IL, KY); Hybrid; USD 115,000 - 155,000; Full time

Job summary

Pregis is hiring an Enterprise Client Manager to drive retention, growth, and satisfaction within strategic accounts. You will serve as the primary commercial contact, build trusted relationships, and lead onboarding, quarterly reviews, renewals, and cross-sell initiatives.

This role collaborates with Sales, Engineering, Operations, and Distribution to deliver exceptional service, identify opportunities, and plan account growth across multiple locations.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years in account management, customer success, sales, or business development.
• Proven success managing complex multi-location relationships.
• Strong business acumen and value-driven thinking.
• Excellent communication, presentation, and project management skills.
• Ability to influence cross-functional teams without direct authority.
• Experience with distribution channels and strategic partnerships preferred.
• Proficiency with Microsoft Office.

Responsibilities

• Achieve revenue, retention, and growth objectives for Enterprise accounts.
• Build relationships across multiple levels within customer organizations.
• Lead onboarding, implementation planning, and training coordination.
• Conduct QBRs and provide insights on performance and opportunities.
• Coordinate product trials and evaluations to support growth.
• Support contract renewals and long-term customer growth strategies.

Skills

Strategic Account Management

Customer Relationship Management

Business Development & Growth

Cross-Functional Collaboration

Executive Communication

Customer Experience & Retention

Problem Solving & Continuous Change

Results Orientation

Education

Bachelor's degree or equivalent combination of education and experience

Tools

CRM systems

ERP experience

Job description

Posted Friday, September 4, 2026 at 5:00 AM

We're Not Just in the Packaging Business-We're in the "Wow" Business

Pregis is Hiring!

Why Join Pregis?

Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.

Reports To: VP of Sales, Enterprise Clients

Position Summary

The Enterprise Client Manager (ECM) is responsible for driving retention, growth, and customer satisfaction within Pregis' strategic Enterprise accounts. Serving as the primary day-to-day commercial contact, the ECM develops trusted customer relationships, identifies opportunities to expand business, and ensures successful execution of customer programs across the Pregis portfolio.

This role partners closely with Sales, Engineering, Client Advocates, Operations, and Distribution partners to deliver an exceptional customer experience, support customer growth objectives, and maximize adoption of Pregis solutions. The ECM leads key account activities including onboarding, opportunity identification, quarterly business reviews, contract renewals, demand planning, and implementation of One Pregis cross-selling initiatives.

Success in this role is measured by customer retention, revenue growth, expansion of existing accounts, and overall customer satisfaction.

Key Responsibilities

• Achieve or exceed revenue, retention, and growth objectives for assigned Enterprise accounts.
• Build and maintain strong relationships across multiple levels within customer organizations.
• Serve as the primary point of contact for ongoing customer needs, ensuring a proactive and responsive customer experience.
• Identify opportunities to expand Pregis solutions within existing customer locations and across new sites.
• Lead customer onboarding, implementation planning, training coordination, and launch activities.
• Conduct Quarterly Business Reviews (QBRs) and provide insights on program performance, adoption, and improvement opportunities.
• Coordinate product trials, customer evaluations, and implementation activities to support business growth.
• Monitor customer satisfaction, competitive activity, and business trends to proactively address risks and opportunities.
• Partner with Client Advocates, Field Service, Engineering, and Distribution partners to ensure seamless customer support and service execution.
• Develop and maintain strategic account plans, customer profiles, and opportunity pipelines.
• Support contract negotiations, renewals, and long-term customer growth strategies.
• Maintain clear communication and collaboration across the Pregis commercial organization to maximize account success.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience in account management, customer success, sales, or business development within a solutions-based environment.
• Proven success managing complex, multi-location customer relationships and driving account growth.
• Strong business acumen and ability to identify opportunities that create value for both customers and Pregis.
• Excellent communication, presentation, relationship-building, and project management skills.
• Demonstrated ability to influence cross-functional teams without direct authority.
• Experience working through distribution channels and managing strategic customer partnerships preferred.
• Proficiency with Microsoft Office applications; CRM and ERP experience preferred.
• Ability to travel regularly to support customer and business needs.
• Strategic Account Management
• Customer Relationship Management
• Business Development & Growth
• Cross-Functional Collaboration
• Executive Communication
• Customer Experience & Retention
• Problem Solving & Continuous Improvement
• Results Orientation

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of Pregis' total compensation package. The base pay range for this role is estimated to be $115,000 to $155,000, depending on experience and skills.

Compensation details listed in US job postings reflect base salary only and do not include benefits. Learn more about Benefits at Pregis .

Diversity and Inclusion

We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis.We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.

Affirmative Action/EEO Statement/Inclusion

We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis' culture and achievements.