Strategic Enterprise Account Leader

FareHarbor; Boston (MA); Hybrid; USD 78,000 - 117,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

26 vacation days

10 sick days

12 paid holidays

401k matching

Wellness benefits

Work-from-home assistance

Hybrid friendly

Paid volunteer hours

Job summary

FareHarbor is hiring an Enterprise Account Manager in the Boston area to manage our top-tier clients and optimize their online booking experience. You will drive client success by proactively suggesting improvements and addressing inbound requests with a problem-solving mindset.

The role requires strong AM skills, data fluency in Excel/Tableau, and the ability to build trusted relationships across stakeholders. This position offers a hybrid work arrangement and access to our people-first culture.

Qualifications

• In depth understanding of AM processes and responsibilities.
• Advanced analytical skills and problem solving.
• Strong collaboration and willingness to go above and beyond.

Responsibilities

• Maintain workload of approximately 30-50 Enterprise clients.
• Build strong relationships with stakeholders in Enterprise accounts.
• Evaluate growth opportunities and report health scores quarterly.
• Communicate with Enterprise Support and leverage knowledge base.
• Become an expert on FareHarbor to handle client challenges with bookings.

Skills

AM processes

Analytical skills

Collaboration

Data analysis

Detail-oriented

Tools

Excel

Tableau

Job description

FareHarbor is hiring an Enterprise Account Manager in the Boston area to manage our top-tier clients and optimize their online booking experience. You will drive client success by proactively suggesting improvements and addressing inbound requests with a problem-solving mindset.

The role requires strong AM skills, data fluency in Excel/Tableau, and the ability to build trusted relationships across stakeholders. This position offers a hybrid work arrangement and access to our people-first culture.