Strategic Enterprise Account Lead (Hybrid)

Boats Group; Miami (FL); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Hybrid Work Flexibility

Generous Time Off

Volunteering Time

Modern Office Perks

Comprehensive Benefits Package

Commuter Benefits

Professional Development

Team-Centric Atmosphere

Job summary

Boats Group in Miami, FL, is seeking an Enterprise Account Manager to steward a portfolio of accounts, driving adoption, expansion, and retention across the full lifecycle. You will deliver proactive, consultative support that translates platform value into measurable outcomes and revenue growth.

You will lead high-touch engagement, conduct structured QBRs, and coordinate cross-functional teams to resolve complex challenges, maintaining meticulous records in Salesforce.

Qualifications

• 5+ years of SaaS sales or enterprise customer success.
• Experience managing renewals, upsells, and negotiations.
• Proficient with Salesforce or similar CRM.
• Excellent presentation to executives.
• Bachelor's degree in business or related field.

Responsibilities

• Drive net revenue retention through renewals, upsell, and cross-sell across account portfolio.
• Identify expansion opportunities and build multi-thread relationships from end users to executives.
• Conduct quarterly business reviews aligned to KPIs and ROI metrics.
• Provide proactive, high-touch service translating platform value into outcomes.
• Monitor account health and usage data to identify risks and interventions.
• Coordinate internal teams to resolve complex customer challenges.
• Advocate for the voice of the customer with Product and Marketing.
• Serve as escalation point for issues and maintain account records in Salesforce.

Skills

SaaS sales

Customer success

Enterprise accounts

Salesforce CRM

Executive presentation

Negotiation

Education

Bachelor's degree in business

Tools

Salesforce CRM

Job description

Boats Group in Miami, FL, is seeking an Enterprise Account Manager to steward a portfolio of accounts, driving adoption, expansion, and retention across the full lifecycle. You will deliver proactive, consultative support that translates platform value into measurable outcomes and revenue growth.

You will lead high-touch engagement, conduct structured QBRs, and coordinate cross-functional teams to resolve complex challenges, maintaining meticulous records in Salesforce.