Enterprise Account Manager

FareHarbor; Boston (MA); Hybrid; USD 78,000 - 117,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

26 vacation days

10 sick days

12 paid holidays

401k matching

Wellness benefits

Work-from-home assistance

Hybrid friendly

Paid volunteer hours

Job summary

FareHarbor is hiring an Enterprise Account Manager in the Boston area to manage our top-tier clients and optimize their online booking experience. You will drive client success by proactively suggesting improvements and addressing inbound requests with a problem-solving mindset.

The role requires strong AM skills, data fluency in Excel/Tableau, and the ability to build trusted relationships across stakeholders. This position offers a hybrid work arrangement and access to our people-first culture.

Qualifications

• In depth understanding of AM processes and responsibilities.
• Advanced analytical skills and problem solving.
• Strong collaboration and willingness to go above and beyond.

Responsibilities

• Maintain workload of approximately 30-50 Enterprise clients.
• Build strong relationships with stakeholders in Enterprise accounts.
• Evaluate growth opportunities and report health scores quarterly.
• Communicate with Enterprise Support and leverage knowledge base.
• Become an expert on FareHarbor to handle client challenges with bookings.

Skills

AM processes

Analytical skills

Collaboration

Data analysis

Detail-oriented

Tools

Excel

Tableau

Job description

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

FareHarbor Core Values

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About The Role

The Enterprise Account Manager is responsible for managing FareHarbor’s highest grossing clients. This role will be a combination of proactively suggesting changes to promote client success, as well as addressing inbound requests to improve the online booking experience for FareHarbor customers. We are looking for a supreme problem solver; and creative individual who is willing to do whatever it takes for our Enterprise accounts. This individual is highly motivated to maintain the level of standards for working with clients as well as exploring new opportunities that could allow further growth for our clients.

What You’ll Do Here

• Maintain workload of roughly 30-50 Enterprise clients.
• Establish strong relationships with all key stakeholders in Enterprise companies and providing consistent top tier service.
• Evaluate opportunities for growth to mitigate churn potential and report on health scores on a quarterly basis.
• Communicate effectively with Enterprise Support staff and leverage technical knowledge base the account counterpart has to offer.
• Become an expert on FareHarbor to handle unique problems that face clients with their online bookings and reservation management.
• Understand the differences between FareHarbor and other online booking platforms to effectively communicate with clients.
• Become well versed in online booking trends in the tour and activity industry to share relevant information with clients.

Requirements

• In depth understanding of the AM processes and responsibilities.
• Advanced analytical skills and ability to problem solve with and without the input and guidance of others.
• A strong collaborator and team player willing to go above and beyond any normal set of expectations for the success of FareHarbor.
• High attention to detail to ensure proper execution and implementation of any new key initiative while maintaining an understanding of how the decision may impact FareHarbor or our companies bottom line.
• Impeccably organized and thorough in execution of tasks.
• Highly comfortable working with data in both excel and tableau.
• Routinely demonstrates FareHarbor values and commitment to the company.

Benefits

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit
• 22 weeks paid parental leave
• 2 weeks paid grandparent leave
• Extended care and bereavement leave
• Life insurance policy
• 401k + employer matching
• Social hours & events and team-building
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $78,163-$117,245, plus 10% bonus potential

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.