Strategic Client Success Manager - LMS & L&D

Absorb; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote-first

Health benefits

Equipment allowance

Career growth opportunities

DEI programs

Job summary

Absorb Software, a cloud-based LMS provider, seeks a Client Success Manager to own client relationships and drive product adoption while building and measuring learning programs that deliver business outcomes. You’ll guide LMS usage, translate L&D strategy into actionable outcomes, and demonstrate ROI tied to Absorb LMS.

You will collaborate cross-functionally, monitor client health, and identify expansion opportunities. This is a fully remote-first role with global reach.

Qualifications

• 4–6 years of experience in B2B SaaS, ideally LMS/HR tech.
• Experience designing, executing, and evaluating training programs.
• Ability to tie learning initiatives to measurable outcomes (ROI, adoption, KPIs).
• Strong client-facing and executive alignment skills.
• Ability to translate technical concepts for non-technical audiences.

Responsibilities

• Develop trusted client relationships to promote retention and loyalty.
• Manage lifecycle from post onboarding through adoption, expansion, renewal.
• Design, implement, and optimize learning programs using Absorb LMS.
• Measure program effectiveness and tie outcomes to business goals and ROI.
• Deliver trainings and enablement sessions to maximize product use.
• Monitor client health and escalate risks with action plans.
• Identify upsell opportunities and coordinate with Account Management.
• Collaborate with Product, Support, Professional Services, and others.
• Maintain accurate client documentation in internal systems.

Skills

Client relationships

L&D program design

ROI measurement

SaaS knowledge

Communications

Commercial acumen

Project management

Technical translation

Product usage adoption

Education

Bachelor’s degree or equivalent

Tools

Salesforce

JIRA

Zendesk

ChurnZero

Job description

Absorb Software, a cloud-based LMS provider, seeks a Client Success Manager to own client relationships and drive product adoption while building and measuring learning programs that deliver business outcomes. You’ll guide LMS usage, translate L&D strategy into actionable outcomes, and demonstrate ROI tied to Absorb LMS.

You will collaborate cross-functionally, monitor client health, and identify expansion opportunities. This is a fully remote-first role with global reach.