Strategic Engagement Lead for ERP & SaaS Implementations

BlackLine Systems, Inc.; United States; Remote; USD 84,000 - 105,000; Full time

Job summary

BlackLine Systems, Inc. is seeking an Engagement Manager to guide customers through pre-sales and delivery, coordinating cross-functional teams and ensuring successful implementation of BlackLine solutions.

You will assess customer needs, develop plans, manage budgets and timelines, and maintain executive-level relationships across customer, partner and BlackLine teams. This role requires strong communication, problem-solving, and multi-project prioritization in a fast-paced SaaS environment.

Qualifications

• At least 3 years of experience in Engagement Management, Project Management, Consulting Services, or Professional Services environments.
• Bachelor's degree or equivalent work experience.
• Experience in a revenue-driven environment (e.g., Time and materials billing).
• Experience presenting to diverse groups across organizational levels.
• SaaS industry and ERP (SAP/Oracle) familiarity is preferred.

Responsibilities

• Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine.
• Lead presales collaborations to assess scope, effort, products and timing.
• Develop delivery strategy for large-scale partner implementations and create project plans with budgets and resources.
• Provide leadership to the project team and monitor milestones, scope, timeline and budget.

Skills

Engagement Mgmt

Project Mgmt

Consulting Services

Professional Services

SaaS Industry

ERP Systems (SAP/Oracle)

Education

Bachelor's degree or equivalent

Job description

BlackLine Systems, Inc. is seeking an Engagement Manager to guide customers through pre-sales and delivery, coordinating cross-functional teams and ensuring successful implementation of BlackLine solutions.

You will assess customer needs, develop plans, manage budgets and timelines, and maintain executive-level relationships across customer, partner and BlackLine teams. This role requires strong communication, problem-solving, and multi-project prioritization in a fast-paced SaaS environment.