Engagement Lead — SaaS & ERP Implementations

BlackLine; United States; Presencial; USD 84.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional development seminars

Affinity groups

Inclusive culture program

Descripción de la vacante

BlackLine is seeking an Engagement Manager to build strong client relationships during pre-sales and delivery, guiding customers to successful implementations. You will assess needs, develop plans, assign tasks, and solve issues to ensure on-time, on-budget deliveries.

You will manage relationships with customers, partners, and internal teams, create delivery strategies for large-scale implementations, and lead project teams to meet milestones while communicating progress and mitigating risks.

Formación

• At least 3 years of experience in Engagement Management, Project Management, Consulting Services, or Professional Services environment.
• Bachelor's degree or equivalent work experience.
• Previous project management experience in a revenue driven environment (e.g. Time and materials billing).
• Demonstrated successful completion of complex enterprise-level client implementation projects.
• Proven experience to balance multiple projects at any given time and stay on top of all details.
• Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels.

Responsabilidades

• Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
• Work with the internal teams during the presales process to assess and approve level of effort, products and solutions involved, and timing of projects
• Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teams
• Develop a delivery strategy for large scale partner implementation projects
• Create customer project plans complete with budgetary information and resource needs
• Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones
• Define project success criteria and communicate them to all stakeholders
• Provide status updates cross-organization
• Track and report project financials against estimate; resolve budget issues as they arise
• Manage project scope, timeline and budget changes
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
• Identify, manage and mitigate project risk
• Act as the escalation point when issues arise with the customer or partner on engagements
• Identify potential upsells to increase revenue and build brand awareness
• Complete other projects duties as assigned

Conocimientos

Engagement Management

Project Management

SaaS experience

ERP SAP

ERP Oracle

Communication skills

Team leadership

Problem-solving

Educación

Bachelor's degree or equivalent

Herramientas

SAP

Oracle

Descripción del empleo

BlackLine is seeking an Engagement Manager to build strong client relationships during pre-sales and delivery, guiding customers to successful implementations. You will assess needs, develop plans, assign tasks, and solve issues to ensure on-time, on-budget deliveries.

You will manage relationships with customers, partners, and internal teams, create delivery strategies for large-scale implementations, and lead project teams to meet milestones while communicating progress and mitigating risks.