Strategic Engagement Director, Enterprise PS&T Programs

Cacheflow; United States; On-site; USD 125,000 - 190,000; Full time

Job summary

Databricks seeks a Senior Engagement Manager to act as a trusted advisor within Forward Deployed Engineering, guiding large cross-functional programs for Financial Services clients. You will lead multi-workstream initiatives with minimal oversight, steering value realization and customer success.

You will own strategic PS&T programs, drive upsell opportunities, and collaborate with Sales and GTM to align targets. Willingness to travel up to 25-50% is required.

Qualifications

• 7-10 years running a Professional Services line of business.
• 10+ years in senior customer-facing roles with a mix of influencing and execution.
• Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google).
• Strong knowledge of Databricks architecture, competitors, and migration benefits.
• Proven track record of managing large-scale program plans and service delivery.
• Ability to travel up to 25-50% as required.

Responsibilities

• Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
• Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations.
• Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets.
• Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.
• Proactively monitor customer sentiment and take corrective actions or elevate to ensure high satisfaction.

Job description

Databricks seeks a Senior Engagement Manager to act as a trusted advisor within Forward Deployed Engineering, guiding large cross-functional programs for Financial Services clients. You will lead multi-workstream initiatives with minimal oversight, steering value realization and customer success.

You will own strategic PS&T programs, drive upsell opportunities, and collaborate with Sales and GTM to align targets. Willingness to travel up to 25-50% is required.