Strategic Engagement Leader, Data & AI Services

Databricks; Baltimore (MD); On-site; USD 130,000 - 199,000; Full time

Job summary

Databricks is seeking a Senior Engagement Manager to serve as a trusted advisor within the Forward Deployed Engineering organization, guiding large, complex professional services programs for Financial Services accounts.

You will independently lead cross-functional programs, drive value realization, and navigate ambiguous scenarios to deliver impact on assigned accounts, with travel up to 25-50% as required.

Qualifications

• 7-10 years running a Professional Services line of business.
• 10+ years in senior customer-facing roles with a mix of influencing and execution.
• Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google).
• Strong knowledge of Databricks architecture, competitors, and migration benefits.
• Proven track record of managing large-scale program plans and service delivery.
• Ability to travel up to 25-50% as required.

Responsibilities

• Strategically scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
• Drive full-cycle sales of standard and customized Professional Services & Training programs, leveraging Centers of Excellence and migrations.
• Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets.
• Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.
• Proactively monitor customer sentiment and take corrective actions or elevate to ensure high satisfaction.

Skills

Strategic leadership

Advanced selling

Account growth

Cross-functional alignment

Customer sentiment

Job description

Databricks is seeking a Senior Engagement Manager to serve as a trusted advisor within the Forward Deployed Engineering organization, guiding large, complex professional services programs for Financial Services accounts.

You will independently lead cross-functional programs, drive value realization, and navigate ambiguous scenarios to deliver impact on assigned accounts, with travel up to 25-50% as required.