Senior Engagement Lead – Data & AI Programs (FS)

Databricks; Boston (MA); On-site; USD 130,000 - 179,000; Full time

Job summary

Databricks, based in Boston, seeks a Senior Engagement Manager to serve as a trusted advisor within Forward Deployed Engineering for Financial Services customers, guiding large, cross-functional programs to value realization.

You independently lead initiatives, drive full-cycle PS&T sales, identify upsell opportunities, align with GTM teams, and monitor customer sentiment to ensure high satisfaction and successful outcomes.

Qualifications

• 7-10 years running a Professional Services line of business.
• 10+ years in senior customer-facing roles with a mix of influencing and execution.
• Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google).
• Strong knowledge of Databricks architecture, competitors, and migration benefits.
• Proven track record of managing large-scale program plans and service delivery.
• Ability to travel up to 25-50% as required.

Responsibilities

• Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
• Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations.
• Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets.
• Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.
• Proactively monitor customer sentiment and take corrective actions or elevate to ensure high satisfaction.

Skills

Strategic leadership

Advanced selling

Account growth

Cross-functional alignment

Customer sentiment monitoring

Travel willingness

Databricks architecture knowledge

Tools

Databricks architecture

Job description

Databricks, based in Boston, seeks a Senior Engagement Manager to serve as a trusted advisor within Forward Deployed Engineering for Financial Services customers, guiding large, cross-functional programs to value realization.

You independently lead initiatives, drive full-cycle PS&T sales, identify upsell opportunities, align with GTM teams, and monitor customer sentiment to ensure high satisfaction and successful outcomes.