Strategic End-User Training Lead for Federal IT

ASM Research, An Accenture Federal Services Company; Columbus (OH); On-site; USD 68,000 - 104,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking an End User Training Lead to oversee the organization’s training and learning portfolio, ensuring employees have the skills to use mission-critical systems and processes effectively. The role leads needs assessment, aligns objectives with business goals, and prioritizes programs that support adoption of new tools in a federal IT environment.

The leader designs and delivers blended learning solutions— instructor-led, virtual, and

Qualifications

• Bachelor’s degree preferred in Education, Training, HR, or related field, or equivalent experience.
• 8+ years in training and development, including 4–6 years as a trainer on technical projects and 0–2+ years in a management or lead role.
• Experience designing, delivering, and evaluating training programs for technical applications with curriculum development and adult-learning delivery.
• Proven ability to lead and mentor trainers, set expectations, observe performances, and coach for quality.
• Excellent communication and presentation skills to explain complex concepts and write clear training materials.
• Strong organizational skills, managing extensive travel (40–75% of time) and multiple initiatives.
• Current secret security clearance (active within past 24 months).

Responsibilities

• Govern the training strategy for mission-critical systems, including needs assessment, training roadmaps, and alignment of learning objectives with organizational priorities.
• Design and oversee blended training programs that combine classroom, virtual, and e‑learning methods to drive system and process adoption for diverse user groups.
• Manage and mentor a team of trainers responsible for developing, testing, maintaining, and delivering training programs, including train‑the‑trainer activities and quality calibration sessions.
• Supervise the creation and maintenance of training materials such as lesson plans, curricula, SOPs, user and instructor guides, practical exercises, and job aids.
• Implement evaluation methods and metrics to measure training effectiveness, conduct analysis on results, and recommend improvements to content, delivery methods, and scheduling.
• Coordinate closely with business leaders, functional analysts, application owners, and subject‑matter experts to prioritize topics, validate content, and plan training deployments and conferences.
• Oversee travel planning and training logistics, including building trainer schedules, managing travel and ODC budgets, and reviewing expense authorizations and reports.
• Promote consistent quality and compliance by defining expectations for trainers, observing delivery, providing feedback and coaching, and reinforcing organizational policies and standards.

Skills

Leadership

Training program design

Needs assessment

Adult learning

Communication

Education

Bachelor's degree or equivalent

Job description

ASM Research, An Accenture Federal Services Company, is seeking an End User Training Lead to oversee the organization’s training and learning portfolio, ensuring employees have the skills to use mission-critical systems and processes effectively. The role leads needs assessment, aligns objectives with business goals, and prioritizes programs that support adoption of new tools in a federal IT environment.

The leader designs and delivers blended learning solutions— instructor-led, virtual, and