Strategic Employee Benefits Partner

Kapnick Insurance Group; Ann Arbor (MI); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Full benefits package

Profit sharing

Bonus potential

11 paid holidays including your birthd

A caring workplace culture

Job summary

Kapnick Insurance Group in Michigan is seeking a high-performing Employee Benefits Account Manager to own the day-to-day client experience for an assigned book of business. You will manage renewals, plan changes, and ongoing service, building trusted relationships and coordinating with carriers, vendors, and internal specialists to deliver value.

The right candidate has 3+ years in employee benefits account management, strong communication, meticulous detail, and the ability to anticipate client

Qualifications

• Three or more years of progressively responsible employee benefits account management or client service experience.
• Experience managing an assigned book of business and coordinating multiple renewals, open enrollments, and implementations.
• Strong knowledge of employee benefits products, plan designs, carrier and vendor practices, plan administration, and compliance fundamentals.
• Ability to communicate confidently and professionally with clients, employees, carriers, vendors, and internal partners in writing, by phone, virtually, and in person.
• Strong planning, organization, prioritization, and follow-through skills.
• Consistent attention to detail and commitment to accuracy.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint; ability to learn agency-management and benefits tools.
• Active state Accident and Health insurance license preferred; ability to obtain licensing.
• Associate or bachelor’s degree preferred; equivalent industry experience will be considered.

Responsibilities

• Serve as the operational hub of the client team, coordinating responsibilities and timelines among internal specialists.
• Own and proactively manage the annual service calendar for assigned clients, including renewals, open enrollment, and implementation.
• Identify and resolve client service issues involving eligibility, enrollment, billing, claims, or vendors; maintain ownership until resolution.
• Prepare for and participate in internal and client meetings with updates and recommended next actions.
• Document decisions, actions, owners, and deadlines following meetings and drive items to completion.

Skills

Client management

Relationship-building

Communication skills

Proactive ownership

Problem-solving

Organization

Attention to detail

Team collaboration

Education

Associate or Bachelor’s degree

Tools

EPIC

Agency management system

Microsoft Office

Job description

Kapnick Insurance Group in Michigan is seeking a high-performing Employee Benefits Account Manager to own the day-to-day client experience for an assigned book of business. You will manage renewals, plan changes, and ongoing service, building trusted relationships and coordinating with carriers, vendors, and internal specialists to deliver value.

The right candidate has 3+ years in employee benefits account management, strong communication, meticulous detail, and the ability to anticipate client