Strategic Education Tech Customer Success Partner

Cengage Group

Tennessee

On-site

USD 67,000 - 87,000

Full time

8 days ago

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Job summary

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner and trusted advisor to customers within the assigned U.S. territory. The role focuses on ensuring outcomes through Cengage technology, driving adoption and long-term value.

The company is open to hiring anywhere in the United States and expects travel of 20–30%. Candidates should have 5+ years in Sales or Customer Success, experience with Educational Technology or Higher Education, and familiarity with

Qualifications

Bachelor’s degree preferred.
5+ years in Sales or Customer Success.
Experience in Educational Technology or Higher Education.
Familiarity with LMS.
Willingness to travel 20–30%.

Responsibilities

Act as the designated point of contact for customers, building strong relationships throughout the customer lifecycle.
Achieve and exceed revenue targets by retaining and renewing customers.
Develop and implement tailored success plans that align with customer goals and increase product usage.
Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
Advocate for customers during resolution of high-severity issues, ensuring timely outcomes.
Conduct regular health checks to assess value realization and identify opportunities for growth.
Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.