EdTech Customer Success Lead | 20-30% Travel

Cengage; Tennessee; On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage is seeking a Customer Success Consultant to partner with higher education clients in Mississippi and Tennessee, ensuring customers realize value from our technology and services. You will build relationships, renewals, develop success plans, provide training, and advocate for customers while identifying upsell opportunities and driving product usage.

Travel 20-30% required. This role rewards strategic thinking, strong communication, and the ability to translate data into business

Qualifications

• Bachelor’s degree preferred
• 5+ years of experience in a Sales or Customer Success role
• Experience in Educational Technology or Higher Education
• Familiarity with the Higher Education landscape, including Learning Management Systems (LMS)
• Travel 20-30% by air and car

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Quick learner

Communication

Analytical thinking

Explain concepts clearly

Multi-tasking

Education

Bachelor’s degree preferred

Experience in Educational Technology or Higher Education

LMS familiarity

Job description

Cengage is seeking a Customer Success Consultant to partner with higher education clients in Mississippi and Tennessee, ensuring customers realize value from our technology and services. You will build relationships, renewals, develop success plans, provide training, and advocate for customers while identifying upsell opportunities and driving product usage.

Travel 20-30% required. This role rewards strategic thinking, strong communication, and the ability to translate data into business