Strategic EdTech Customer Success Pro

Cengage Group

Columbus (OH)

On-site

USD 67,000 - 87,000

Full time

12 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Cengage Group is hiring a Customer Success Consultant to partner with customers in the United States, driving adoption of our educational technology and ensuring value realization. You will guide strategic success plans, train customers, and renew relationships to meet revenue targets.

A focus on data-driven insights and proactive issue resolution will be essential as you travel 20–30% to support customers.

Qualifications

Strong communication and presentation skills across audiences.
Ability to translate data into actionable insights and recommendations.
Experience in Sales or Customer Success with measurable outcomes.
Willingness to travel 20–30% for customer engagements.

Responsibilities

Act as the designated point of contact for customers, building strong relationships.
Achieve and/or exceed revenue targets by retaining and renewing customers.
Develop and implement tailored success plans to increase product usage.
Provide proactive training and guidance aligned with customer objectives.
Advocate for customers during high-severity issue resolutions.
Conduct regular health checks to assess value realization and growth.
Analyze customer data to uncover risks and upsell opportunities.