Strategic Customer Success Partner (EdTech)

Cengage Group; Chicago (IL); A distancia; USD 67.000 - 87.000; Jornada completa

Descripción de la vacante

Cengage Group is hiring a Customer Success Consultant to partner with education customers across the United States. You will drive adoption of Cengage technology, build strategic success plans, and renew revenue while ensuring value realization.

The role supports travel 20–30% and offers a base pay with a variable incentive plan. Strong communication and data analysis skills are essential, and a Bachelor’s degree is preferred.

Formación

• Ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to explain technical concepts in a clear, business-friendly manner.
• Skilled at managing and prioritizing multiple customer needs simultaneously.

Responsabilidades

• Act as the designated point of contact for customers, building strong, enduring relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Conocimientos

Quick learner of new systems

Excellent communication

Strong analytical skills

Explain technical concepts clearly

Multi-customer prioritization

Educación

Bachelor’s degree preferred

Herramientas

LMS

Descripción del empleo

Cengage Group is hiring a Customer Success Consultant to partner with education customers across the United States. You will drive adoption of Cengage technology, build strategic success plans, and renew revenue while ensuring value realization.

The role supports travel 20–30% and offers a base pay with a variable incentive plan. Strong communication and data analysis skills are essential, and a Bachelor’s degree is preferred.