Strategic Customer Success Consultant - EdTech

Cengage Learning Inc.; USA; Vor Ort; CAD 55.000 - 71.000; Vollzeit

Zusammenfassung

Cengage Learning Inc. is seeking a Customer Success Consultant to serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory. You will drive adoption of Cengage technology, retention, and long-term value.

The role emphasizes building relationships, proactive training, health checks, and data-driven insights to identify growth opportunities. Travel of 20-30% is required; 5+ years in Sales or Customer Success; experience in Educational Technology or Higher

Qualifikationen

• Bachelor’s degree preferred.
• 5+ years in Sales or Customer Success.
• Experience in Educational Technology or Higher Education.

Aufgaben

• Act as designated contact for customers throughout lifecycle.
• Meet and exceed revenue targets by renewing customers.
• Develop and implement tailored success plans to increase product usage.
• Provide proactive training and guidance aligned with customer goals.
• Advocate for customers during high-severity issues to ensure timely outcomes.
• Conduct regular health checks to measure value realization.
• Analyze customer data to uncover risks and upsell opportunities.

Kenntnisse

Learning agility

Communication skills

Analytical thinking

Technical communication

Multitasking

Ausbildung

Bachelor's degree preferred

Jobbeschreibung

Cengage Learning Inc. is seeking a Customer Success Consultant to serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory. You will drive adoption of Cengage technology, retention, and long-term value.

The role emphasizes building relationships, proactive training, health checks, and data-driven insights to identify growth opportunities. Travel of 20-30% is required; 5+ years in Sales or Customer Success; experience in Educational Technology or Higher