EdTech Customer Success Consultant — Growth & Renewals

Cengage Group; Minneapolis (MN); On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner and trusted advisor for customers in Mississippi and Tennessee. You will ensure customers achieve outcomes through effective use of Cengage technology, driving adoption and long-term value.

You will act as the primary contact, build strong relationships, retain and renew customers, and develop tailored success plans to increase product usage while providing proactive training and guidance aligned with customer

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
• Travel 20-30% by air and car.

Responsibilities

• Act as the designated point of contact for customers, building strong relationships.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learning agility

Communication skills

Analytical skills

Technical communication

Multitasking

Education

Bachelor’s degree preferred

Job description

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner and trusted advisor for customers in Mississippi and Tennessee. You will ensure customers achieve outcomes through effective use of Cengage technology, driving adoption and long-term value.

You will act as the primary contact, build strong relationships, retain and renew customers, and develop tailored success plans to increase product usage while providing proactive training and guidance aligned with customer