Strategic E-Commerce Operations Lead

The Kroger Co.; Roanoke (VA); On-site; USD 40,000 - 65,000; Full time

Job summary

The Kroger Co. in Roanoke, VA is seeking an experienced E-Commerce Operations Supervisor to manage the daily activities of the online store department and lead a staffing plan that develops associates to meet sales goals.

You will oversee scheduling, product flow, and adherence to safety and company guidelines while maintaining high standards of customer satisfaction. This role requires strong leadership in a fast-paced environment and a commitment to Kroger values.

Qualifications

• Experience supervising teams and staff.
• Experience in the hiring and selection process.
• Strong organizational skills and ability to plan schedules.
• Excellent communication skills in spoken and written form.

Responsibilities

• Manage day-to-day operations of the store's e-Commerce department to meet sales goals.
• Staff the department and develop associates to achieve results.
• Ensure orders are fulfilled accurately and on time to satisfy customers.
• Train and coach associates on order selector and customer attendant roles.

Skills

Supervisory experience

Hiring process experience

Strong organizational skills

Excellent oral/written communication

Education

High School Diploma or GED

Bachelor's Degree

Tools

Point of Sale (POS)

Microsoft Office

Job description

The Kroger Co. in Roanoke, VA is seeking an experienced E-Commerce Operations Supervisor to manage the daily activities of the online store department and lead a staffing plan that develops associates to meet sales goals.

You will oversee scheduling, product flow, and adherence to safety and company guidelines while maintaining high standards of customer satisfaction. This role requires strong leadership in a fast-paced environment and a commitment to Kroger values.