TikTok Shop - Site Operations Manager

TikTok; Fontana (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

TikTok is seeking an experienced Fulfillment Node Operations Manager to lead end-to-end e-commerce fulfillment operations across inbound, pick/pack, and outbound activities. You will own regional KPIs, drive cost efficiency, and partner with third-party providers to deliver a safe, productive operation.

The role emphasizes strategic planning for peak seasons, continuous improvement, and cross-functional collaboration to scale TikTok Shop's fulfillment network while maintaining high quality and

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• 5 years of experience managing third‑party logistics providers/vendors.
• Strong project management and continuous improvement skills.
• Experience managing inbound, outbound, or quality operations with clear KPIs and outputs.

Responsibilities

• Oversee end-to-end e-commerce fulfillment operations including inbound, pick, pack and outbound.
• Own KPIs and cost targets for regional areas including safety, productivity, quality and financial goals.
• Provide strategic inputs for long-term planning including peak season readiness.
• Drive continuous improvement to optimize operations and productivity.
• Lead cross-functional and third-party partners to run a world-class fulfillment operation.
• Set objectives and metrics for safety, quality, productivity, and customer experience and review performance.

Skills

3PL/vendor management

Project management

Operations management

Cost control & KPI

Data-driven decision making

Education

Bachelor's degree in Business/Logistics/Engineering

Job description

Responsibilities

Team Overview

TikTok Shop's Supply Chain & Logistics is looking for an experienced Fulfillment Node Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.

The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.

• Manage end to end e-commerce fulfillment operations including inbounding goods, pick, pack and outbound operations
• Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals
• Responsible for providing strategic and long-term planning inputs including peak season planning
• Drives continuous improvement to optimize operations and improve productivity
• Champion strategic projects that have network-wide impact.
• Leverages cross functional teams and third party service provides to run a world class fulfillment operation and solicit ideas to solve problems
• Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience
• Sets clear goals and expectations for team members, measure performance and provide feedback

Qualifications

Minimum Qualifications

• Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience
• 5 years of experience managing third-party logistics providers/vendors
• Strong project management and continuous improvement skills
• Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs
• Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc.

Preferred Qualifications

• Continuous improvement, Lean Six Sigma, Kaizen experience
• Writing training documents and standard operating procedures

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.