Logistics Product & Ops Leader, E-Commerce Fulfillment

TikTok; Seattle (WA); On-site; USD 151,000 - 258,000; Full time

Job summary

TikTok’s Merchant Fulfillment Product team leads logistics strategy for the US e‑commerce market, partnering with operations, engineering, and logistics providers to improve merchant experience and user conversion. The role emphasizes end-to-end solution design and data-driven decision making.

Ideal candidates bring 5+ years in supply chain or product operations, strong analytics skills, and the ability to work with diverse stakeholders in a fast-paced environment.

Qualifications

• 5+ years of experience in supply chain/logistics solution design or product operations, with familiarity with overseas markets and strong business acumen.
• Strong data and business analysis skills; adept at identifying problems and developing actionable solutions.
• Highly accountable, with strong communication, cross-functional collaboration, and ability to work in a fast-paced working environment.

Responsibilities

• Own the logistics product experience for our US e-commerce business; design end-to-end logistics product solutions and collaborate with operations, product, and engineering teams to drive execution and achieve business goals.
• Develop a deep understanding of US e-commerce logistics challenges; work with internal stakeholders and logistics partners to continuously innovate on business models and product solutions that improve user conversion and merchant experience.
• Conduct in-depth data analysis to identify business pain points and opportunities; drive continuous improvement of operational processes through data decomposition and metric-driven insights.
• Leverage market insights to develop product optimization proposals; collaborate with platform product and engineering teams to build and strengthen supply chain and logistics product capabilities.

Skills

Data analysis

Business analysis

Cross-functional collaboration

Communication

Analytical thinking

Education

Bachelor's degree or above

Job description

TikTok’s Merchant Fulfillment Product team leads logistics strategy for the US e‑commerce market, partnering with operations, engineering, and logistics providers to improve merchant experience and user conversion. The role emphasizes end-to-end solution design and data-driven decision making.

Ideal candidates bring 5+ years in supply chain or product operations, strong analytics skills, and the ability to work with diverse stakeholders in a fast-paced environment.