Strategic Distribution Sales Support Specialist

Acara Solutions, Inc.; Buffalo (NY); On-site; USD 56,000 - 68,000; Full time

Job summary

Acara Solutions seeks a Distribution Sales Support Specialist to back our distributor network and help grow North American reach. You will work closely with the Distribution Sales Manager to quote, support orders, and expand our indirect channels.

Ideal candidates bring experience in mechanical or distribution environments, strong communication, and proficiency with Microsoft Office and CRM systems. This exempt role is based in Buffalo, NY, USA, and involves direct-hire employment.

Qualifications

• Experience in a mechanical, commercial, industrial, or distribution environment.
• Strong mechanical and mathematical aptitude.
• Excellent communication, organization, and follow‑through skills.
• Ability to manage multiple priorities, complete tasks, and meet deadlines.
• Proficiency in Microsoft Office and willingness to learn additional software programs.
• Ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Serve as the primary contact for distribution orders and quotes.
• Support the Distribution Sales Manager and customers in achieving sales goals through the indirect distribution channel.
• Build and maintain strong relationships with existing customers while developing new distributor relationships.
• Prepare accurate and timely quotes for current and prospective customers.
• Utilize product knowledge to support sales and customer inquiries throughout the distributor network.
• Provide in-person customer support and prepare presentations as needed.
• Help expand distribution networks within targeted geographic markets.
• Maintain accurate customer records and track distributor activity using internal systems.
• Deliver a positive, responsive, and enjoyable customer experience.
• Provide order entry and post-sale support, including order confirmations, shipment tracking, and ongoing status updates.
• Coordinate new distributor onboarding by collecting required account information, submitting credit applications, and communicating account approval.
• Utilize CRM to track quotes, customer interactions, calls, meetings, tasks, and follow‑ups to support internal communication.
• Provide administrative and sales support to the National Distribution Sales Manager and Account Manager, including acting as an alternate point of contact, preparing distribution reports, and sharing results with management.

Skills

Mechanical aptitude

Mathematical aptitude

Communication skills

Time management

Microsoft Office

Tools

CRM systems

Job description

Acara Solutions seeks a Distribution Sales Support Specialist to back our distributor network and help grow North American reach. You will work closely with the Distribution Sales Manager to quote, support orders, and expand our indirect channels.

Ideal candidates bring experience in mechanical or distribution environments, strong communication, and proficiency with Microsoft Office and CRM systems. This exempt role is based in Buffalo, NY, USA, and involves direct-hire employment.