Distribution Sales Support Specialist

Acara Solutions, Inc.; Buffalo (NY); On-site; USD 56,000 - 68,000; Full time

Job summary

Acara Solutions seeks a Distribution Sales Support Specialist to back our distributor network and help grow North American reach. You will work closely with the Distribution Sales Manager to quote, support orders, and expand our indirect channels.

Ideal candidates bring experience in mechanical or distribution environments, strong communication, and proficiency with Microsoft Office and CRM systems. This exempt role is based in Buffalo, NY, USA, and involves direct-hire employment.

Qualifications

• Experience in a mechanical, commercial, industrial, or distribution environment.
• Strong mechanical and mathematical aptitude.
• Excellent communication, organization, and follow‑through skills.
• Ability to manage multiple priorities, complete tasks, and meet deadlines.
• Proficiency in Microsoft Office and willingness to learn additional software programs.
• Ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Serve as the primary contact for distribution orders and quotes.
• Support the Distribution Sales Manager and customers in achieving sales goals through the indirect distribution channel.
• Build and maintain strong relationships with existing customers while developing new distributor relationships.
• Prepare accurate and timely quotes for current and prospective customers.
• Utilize product knowledge to support sales and customer inquiries throughout the distributor network.
• Provide in-person customer support and prepare presentations as needed.
• Help expand distribution networks within targeted geographic markets.
• Maintain accurate customer records and track distributor activity using internal systems.
• Deliver a positive, responsive, and enjoyable customer experience.
• Provide order entry and post-sale support, including order confirmations, shipment tracking, and ongoing status updates.
• Coordinate new distributor onboarding by collecting required account information, submitting credit applications, and communicating account approval.
• Utilize CRM to track quotes, customer interactions, calls, meetings, tasks, and follow‑ups to support internal communication.
• Provide administrative and sales support to the National Distribution Sales Manager and Account Manager, including acting as an alternate point of contact, preparing distribution reports, and sharing results with management.

Skills

Mechanical aptitude

Mathematical aptitude

Communication skills

Time management

Microsoft Office

Tools

CRM systems

Job description

Job Title:Distribution Sales Support Specialist

Employment Type:Direct Hire

Industry: Fall protection

Compensation:$62,000K

About the Opportunity:Distribution Sales Support Specialist is responsible to support our existing network of
distributors, as well, create and cultivate a new network, based on the relationships you will make in the indirect route to market. You will provide in house support to all department activity, by being the go-to person for the Distribution Sales Manager. Working side by side with the Distribution Sales Manager, utilizing existing sales experience to reach required targets, you will be able to grow our reach throughout North America.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting:

This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

What You'll Do:

• Serve as the primary point of contact for all distribution order and quote inquiries.
• Support the Distribution Sales Manager and customers in achieving sales goals through the indirect distribution channel.
• Build and maintain strong relationships with existing customers while developing new distributor relationships.
• Prepare accurate and timely quotes for current and prospective customers.
• Utilize product knowledge to support sales and customer inquiries throughout the distributor network.
• Provide in-person customer support and prepare presentations as needed.
• Help expand distribution networks within targeted geographic markets.
• Maintain accurate customer records and track distributor activity using internal systems.
• Deliver a positive, responsive, and enjoyable customer experience.
• Provide order entry and post-sale support, including order confirmations, shipment tracking, and ongoing status updates.
• Coordinate new distributor onboarding by collecting required account information, submitting credit applications, and communicating account approval.
• Utilize CRM to track quotes, customer interactions, calls, meetings, tasks, and follow‑ups to support internal communication.
• Provide administrative and sales support to the National Distribution Sales Manager and Account Manager, including acting as an alternate point of contact, preparing distribution reports, and sharing results with management.

Job Requirements

What You'll Bring:

• Previous experience in a mechanical, commercial, industrial, or distribution environment
• Strong mechanical and mathematical aptitude.
• Excellent communication, organization, and follow‑through skills.
• Ability to manage multiple priorities, complete tasks, and meet deadlines.
• Proficiency in Microsoft Office and willingness to learn additional software programs.
• Ability to work independently while contributing to a collaborative team environment.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.