Customer Service Rep/Sales Support

J. Morrissey & Company; City of White Plains (NY); On-site; USD 67,500 - 82,500; Full time

Job summary

J. Morrissey & Company, Inc. is seeking a Customer Service & Sales Support Specialist in Westchester County, NY, on-site.

The role emphasizes building relationships, coordinating orders, and supporting the sales team from inquiry through delivery. The ideal candidate will have 3+ years in customer service or sales support, strong communication, and proficiency with Microsoft Office and ERP/order management systems.

Qualifications

• Minimum 3 years of customer service or sales support experience.
• Strong communication and relationship-building skills.
• Excellent organizational and multitasking abilities.
• Detail-oriented with outstanding follow-through.
• Proficient with Microsoft Office and ERP/order management systems.
• Positive attitude with a genuine desire to provide exceptional customer service.

Responsibilities

• Serve as the primary point of contact for customers via phone and email.
• Build strong relationships by delivering exceptional customer service and timely communication.
• Support the sales team with quotations, order entry, pricing requests, and customer follow-up.
• Coordinate customer orders with operations and vendor partners.
• Monitor inventory availability and communicate product timelines.
• Maintain accurate customer, pricing, and product information in systems.
• Resolve customer inquiries quickly and professionally.
• Assist with sourcing requests and special customer projects.
• Partner with departments to ensure accurate and efficient order processing.

Skills

Customer service

Relationship building

Communication skills

Organizational skills

Multitasking

Microsoft Office

ERP/order management

Tools

ERP order management systems

Microsoft Office

Job description

Overview

Customer Service & Sales Support Specialist Specialty Product Distribution Westchester County, NY (On-Site). Are you someone who loves building relationships, solving problems, and keeping customers happy? Do you thrive in a fast-paced environment where no two days are the same? We are conducting a search for a well-established and growing distribution company seeking an experienced Customer Service & Sales Support Specialist to become an integral member of its team. This is far more than a traditional customer service position. You’ll serve as a trusted partner to customers while supporting the sales team, coordinating orders, managing product information, and ensuring a seamless customer experience from inquiry through delivery. If you enjoy wearing multiple hats, collaborating across departments, and making a meaningful impact every day, we’d love to hear from you.

What You’ll Be Doing

• Serve as the primary point of contact for customers via phone and email.
• Build strong relationships by delivering exceptional customer service and timely communication.
• Support the sales team with quotations, order entry, pricing requests, and customer follow-up.
• Coordinate customer orders while working closely with operations and vendor partners.
• Monitor inventory availability and communicate product timelines.
• Maintain accurate customer, pricing, and product information within company systems.
• Resolve customer inquiries quickly and professionally.
• Assist with sourcing requests and special customer projects.
• Partner with multiple departments to ensure orders are processed accurately and efficiently.
• Contribute to a collaborative office environment where teamwork is valued.

What We’re Looking For

• Minimum 3 years of Customer Service or Customer Sales Support experience.
• Strong communication and relationship-building skills.
• Excellent organizational and multitasking abilities.
• Detail-oriented with outstanding follow-through.
• Comfortable working in a fast-paced, team-oriented environment.
• Proficient with Microsoft Office and ERP/order management systems.
• Positive attitude with a genuine desire to provide exceptional customer service.

Why You’ll Love This Opportunity

• Join a respected organization with more than 30 years of industry success.
• Become part of a collaborative, supportive, and people-first culture.
• Work closely with experienced leadership and a highly engaged team.
• Gain exposure to customer service, sales support, operations, inventory, and supply chain.
• Enjoy long-term career growth with a stable and expanding organization.
• Compensation: Up to $75,000, depending on experience.
• This is a full-time, on-site position located in Westchester County, NY.

INDA