Strategic Dispatcher – Refrigeration & Field Ops

Advanced Commercial Group, Inc.; Atlanta (GA); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan with company match

Paid vacation and holidays

Disability insurance

Life insurance

Paid training

Job summary

Advanced Commercial Group, Inc. is seeking an experienced Dispatcher in Atlanta to coordinate field operations for our B2B Refrigeration Service and Construction teams. This role demands strategic process ownership, high organization, and a customer‑centric approach in a fast‑paced environment.

You will manage early‑morning dispatch, route technicians by location and skill, supervise preventive maintenance, and handle emergency calls while ensuring service quality and strong customer relations.

Qualifications

• 5–10 years of proven dispatching experience in HVAC, refrigeration, or construction.
• Experience using BuildOps or similar field service software.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to make independent decisions in a fast-paced environment.

Responsibilities

• Manage the daily high-volume early morning dispatch rush (6:30 AM–8:00 AM) ensuring efficient technician deployment.
• Route technicians by geography, emergency priority, and skill sets.
• Oversee preventive maintenance schedules and track work orders to closure.
• Handle emergency service calls from commercial customers and prioritize responses.
• Maintain dispatch systems and after-hours settings.
• Coordinate subcontractor dispatching and internal scheduling.
• Serve as Dispatch Process Owner, maintaining workflows, SOPs, training, and escalation procedures.
• Monitor VA activities and schedules to ensure coverage and process adherence.
• Audit job notes, hours, and work orders for accuracy.
• Collaborate with Customer Account Managers to align labor and customer requests.
• Communicate ETA, parts statuses, and job progress to customers and technicians.

Skills

Dispatching

HVAC knowledge

Communication

Organizational skills

Decision making

Tools

BuildOps

Job description

Advanced Commercial Group, Inc. is seeking an experienced Dispatcher in Atlanta to coordinate field operations for our B2B Refrigeration Service and Construction teams. This role demands strategic process ownership, high organization, and a customer‑centric approach in a fast‑paced environment.

You will manage early‑morning dispatch, route technicians by location and skill, supervise preventive maintenance, and handle emergency calls while ensuring service quality and strong customer relations.