Senior Dispatch Lead — Field Ops & Process Owner

Advanced Commercial Group; Atlanta (GA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Retirement plan with match

Paid vacation

Paid holidays

Disability insurance

Life insurance

Career advancement

Job summary

Advanced Commercial Group seeks an experienced Dispatcher to coordinate field operations for our B2B Refrigeration Service and Construction teams in Atlanta. This role focuses on high-volume scheduling, process ownership, and preserving customer relationships in a fast-paced environment.

You will manage early morning dispatches, route technicians by geography and skill, monitor progress, and drive continuous improvement across departments while delivering excellent service.

Qualifications

• 5–10 years of proven dispatching experience in commercial HVAC, refrigeration, or construction.
• Experience using BuildOps or comparable field service management software.
• Excellent verbal and written communication skills.
• Strong organizational, analytical, and multitasking abilities.
• Exceptional attention to detail and problem-solving skills.
• Ability to make independent decisions in a fast-paced environment.

Responsibilities

• Manage the daily high-volume early morning dispatch rush (6:30 AM – 8:00 AM) to deploy technicians efficiently.
• Route and dispatch field technicians by location, priority, and skill sets.
• Oversee preventative maintenance schedules and track hours and work orders.
• Receive and prioritize emergency service calls from commercial customers.
• Coordinate scheduling systems and after-hours settings.
• Coordinate subcontractor dispatching and internal scheduling activities.
• Serve as the primary Dispatch Process Owner and maintain workflows/SOPs.
• Monitor VA activities to ensure dispatch processes are followed.
• Audit job notes and hours for accuracy; prevent aging work orders.
• Maintain communication with customers and technicians regarding ETAs and progress.

Skills

Dispatching experience

BuildOps usage

Verbal communication

Written communication

Organizational skills

Analytical skills

Decision making

Tools

BuildOps

Job description

Advanced Commercial Group seeks an experienced Dispatcher to coordinate field operations for our B2B Refrigeration Service and Construction teams in Atlanta. This role focuses on high-volume scheduling, process ownership, and preserving customer relationships in a fast-paced environment.

You will manage early morning dispatches, route technicians by geography and skill, monitor progress, and drive continuous improvement across departments while delivering excellent service.