Strategic Dispatch Coordinator

FedEx Office; Plano (TX); On-site; USD 42,000 - 61,000; Full time

Job summary

FedEx Office is seeking a Centralized Dispatcher to manage nationwide pick-up and delivery requests. You will assign routes using dispatch software and serve as the main liaison between couriers and customers, communicating delays proactively.

The role requires routing, scheduling, coordination with third‑party vendors when needed, and ongoing communication to ensure on‑time delivery while handling customer concerns professionally.

Qualifications

• 1+ year experience in dispatch, customer service and/or delivery.
• Experience compiling and interpreting data.
• Proficient in Microsoft Outlook and Excel.
• Experience working in a Windows-based technical environment.

Responsibilities

• Plan the routing and job scheduling of Couriers to pick-up and deliver orders from/to the customer, Office and Print Centers and Automated Document Facilities using a dispatch software.
• Coordinate pick-up and delivery requests using a third party vendor when the situation deems necessary.
• Monitor current schedule of couriers to ensure workload balance; Conduct reassignments, as necessary, in case of breakdowns or interruptions.
• Communicate all relevant details of the pick-up and/or delivery to the courier and customer to ensure proper execution.
• Communicate with the customer to ensure awareness of all pick-up and/or delivery times and special instructions.
• Handle customer concerns in an expeditious and professional manner; Escalate unresolved issues to management, as appropriate.
• All other duties as needed or required.

Skills

Dispatch experience

Data interpretation

Microsoft Outlook

Microsoft Excel

Windows environment

Communication with couriers

Education

High School Diploma

Job description

FedEx Office is seeking a Centralized Dispatcher to manage nationwide pick-up and delivery requests. You will assign routes using dispatch software and serve as the main liaison between couriers and customers, communicating delays proactively.

The role requires routing, scheduling, coordination with third‑party vendors when needed, and ongoing communication to ensure on‑time delivery while handling customer concerns professionally.