Strategic Dispatch Coordinator

FedEx Office and Print Services; Plano (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

FedEx Office is seeking a Centralized Dispatcher to manage pick-up and delivery requests nationwide. You will assign tasks to couriers via dispatch software, maintain schedule balance, and communicate with customers to provide timely updates and instructions.

The role emphasizes strong data interpretation, proficiency with Outlook/Excel, and the ability to adapt to a fast-paced environment while supporting FedEx Office operations.

Qualifications

• High School Diploma or equivalent
• 1+ year experience in dispatch, customer service and/or delivery
• Experience compiling and interpreting data
• Proficient in Microsoft Outlook and Excel
• Experience working in a Windows-based technical environment
• Experience using mobile phones to communicate with couriers across the nation
• Must be willing to work in different shifts to cover hours of normal operation
• For new hires, meet FedEx Office employment qualifications

Responsibilities

• Plan routing and scheduling of Couriers to pick-up and deliver orders using dispatch software
• Coordinate pick-up/deliveries with third-party vendors as needed
• Monitor courier schedules to balance workload and reassign as necessary
• Communicate pickup/delivery details to couriers and customers
• Inform customers of times and special instructions
• Handle customer concerns professionally and escalate unresolved issues
• Attend to additional duties as required
• Travel as needed to meet with customers/vendors/team members

Skills

Dispatch operations

Customer service

Data analysis

Outlook

Excel

Windows environment

Communication

Education

High School diploma

Job description

FedEx Office is seeking a Centralized Dispatcher to manage pick-up and delivery requests nationwide. You will assign tasks to couriers via dispatch software, maintain schedule balance, and communicate with customers to provide timely updates and instructions.

The role emphasizes strong data interpretation, proficiency with Outlook/Excel, and the ability to adapt to a fast-paced environment while supporting FedEx Office operations.