Strategic Digital-First Customer Success Manager

OneStream

Montana

Remote

USD 90,000 - 130,000

Full time

4 days ago

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Benefits offered by this job

Medical Plan

Dental & Vision Insurance

Life Insurance

Short & Long Term Disability

Paid Holidays

Retirement Plan

Job summary

OneStream is seeking a Customer Success Manager to guide a broad portfolio of customers through onboarding, adoption, and value realization. You will leverage data-driven insights and a consultative, human-centered approach to deliver measurable outcomes, retention, and growth in a digital-first engagement model.

Responsibilities include managing renewals, expanding relationships, and coordinating with Sales, Support, and Product teams. Travel may be required for strategic customer interactions.

Qualifications

3+ years in a Customer Success role within a SaaS tech company.
Experience keeping customers focused on desired business outcomes.
Proven ability to build and manage relationships with senior Finance decision-makers.

Responsibilities

Own and manage a portfolio of customers, driving adoption and renewal.
Collaborate with Sales for smooth transitions and with Delivery teams.
Lead business reviews and mitigate risks to customer satisfaction and growth.
Drive customer advocacy through digital and occasional in-person interactions.

Skills

Customer success

Relationship management

Consultative approach

Data-driven decisions

Education

Degree in Business or Finance

Tools

OneStream

Oracle EPM Suite

SAP BPC

IBM Cognos

Anaplan

Job description

Responsibilities include managing renewals, expanding relationships, and coordinating with Sales, Support, and Product teams. Travel may be required for strategic customer interactions.

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