Remote Commercial Customer Success Manager

OneStream Software; Birmingham (MI); Remote; USD 95,000 - 123,000; Full time

Benefits offered by this job

Excellent Medical Plan

Dental & Vision Insurance

Life Insurance

Short & Long Term Disability

Vacation Time

Paid Holidays

Professional Development

Retirement Plan

Job summary

OneStream Software is seeking a Commercial Customer Success Manager to guide a broad portfolio of finance customers from onboarding to value realization. You will act as a strategic advisor, leverage data-driven insights and AI-powered capabilities to drive adoption, retention, and growth in a digital-first engagement model.

You will work cross-functionally with sales, support, and product teams to maximize outcomes, manage relationships with CFOs and other senior stakeholders, and scale success

Qualifications

• Experience managing relationships with senior Finance decision-makers (CFOs) or IT stakeholders.
• CPM software experience with OneStream or similar platforms.
• Consulting background in management or technology consulting is a plus.
• Degree in Business/Finance/IT or related field is preferred.

Responsibilities

• Manage a broad portfolio of customers and drive adoption, retention, and growth.
• Act as a strategic advisor and trusted partner across the customer journey, from onboarding to value realization.
• Collaborate with cross-functional teams to unlock value and scale success motions.
• Engage customers through digital-first, data-driven, AI-powered engagement models.

Skills

Team player

Interpersonal skills

Verbal & written comms

Relationship building

Problem solving

Organizational skills

Self-motivated

Attention to detail

Analytical thinking

Customer service orientation

Priority management

Education

Bachelor's degree in Business/Finance/IT

Tools

OneStream

Oracle EPM Suite

SAP BPC

IBM Cognos

Anaplan

Job description

OneStream Software is seeking a Commercial Customer Success Manager to guide a broad portfolio of finance customers from onboarding to value realization. You will act as a strategic advisor, leverage data-driven insights and AI-powered capabilities to drive adoption, retention, and growth in a digital-first engagement model.

You will work cross-functionally with sales, support, and product teams to maximize outcomes, manage relationships with CFOs and other senior stakeholders, and scale success