Digital-First Strategic CSM: Adoption & Growth

OneStream; Idaho; Remoto; USD 90.000 - 140.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical plan

Dental & Vision Insurance

Life Insurance

Short & Long Term Disability

Paid Holidays

Retirement Plan

Resumo da vaga

OneStream is seeking a Customer Success Manager to guide customers from onboarding through renewal and expansion. You will act as a strategic advisor, leveraging data-driven insights and AI-powered capabilities to drive measurable business outcomes.

You will manage a broad portfolio with digital-first engagement, timely updates, and proactive outreach across regions. In this role, you will partner with sales, maintain executive relationships with finance leaders, and ensure customer success

Qualificações

• 3+ years in a Customer Success role within a SaaS technology company.
• Ability to keep customers focused on achieving desired business outcomes.
• Proven experience building and managing strong customer relationships.

Responsabilidades

• Partner with sales to complete a comprehensive sales transition process.
• Own adoption, expansion, satisfaction, and renewal for your portfolio.
• Develop and run cadence-based Business Review meetings with customers.
• Identify and mitigate risks threatening satisfaction, growth, or renewal.
• Collaborate with regional Sales leadership and other OneStream teams.

Conhecimentos

Relationship management

Organizational skills

Customer service orientation

Prioritization & time management

Formação

Bachelor’s degree in Business/Finance/IT

Ferramentas

OneStream

Oracle EPM Suite

SAP BPC

IBM Cognos

Anaplan

Descrição da vaga

OneStream is seeking a Customer Success Manager to guide customers from onboarding through renewal and expansion. You will act as a strategic advisor, leveraging data-driven insights and AI-powered capabilities to drive measurable business outcomes.

You will manage a broad portfolio with digital-first engagement, timely updates, and proactive outreach across regions. In this role, you will partner with sales, maintain executive relationships with finance leaders, and ensure customer success