Senior Account Manager

Viant Technology; Detroit (MI); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Fully paid health insurance

Paid parental leave

Unlimited PTO

Job summary

A leading advertising services company is seeking a talented Senior Account Manager to join its Sales Team in Detroit. In this dynamic role, you will own the client-facing relationship, overseeing client satisfaction, campaign management, and account growth. The ideal candidate will possess 4–6 years of relevant experience, a strong understanding of digital media, and the ability to thrive in a fast-paced environment. Exceptional communication skills and a bachelor's degree are required. A competitive compensation package and benefits are offered.

Qualifications

• 4–6 years of digital media/programmatic/ad-tech account management or client service experience.
• 1+ year of hands-on key campaign management experience.
• Strong understanding of digital media, ad-tech, data targeting, platform sales, programmatic strategies.

Responsibilities

• Support RFI/RFP process to land new accounts.
• Manage and grow assigned accounts in the territory.
• Coordinate campaign updates and troubleshoot delivery issues.

Skills

Client service experience

Campaign management

Problem-solving skills

Organizational skills

Communication skills

Education

Bachelor’s degree

Tools

Salesforce

MS Office

Job description

Senior Account Manager

Viant is seeking a talented Senior Account Manager to join our Sales Team. In this dynamic role the Senior Account Manager owns the client‑facing relationship, ensuring superior service through pre‑sales support, campaign management, relationship development, account retention and upsell activities.

This is a tremendous opportunity to generate revenue alongside a territory sales team and to help clients navigate changes in the media landscape using Viant’s Adelphic platform and data services.

Responsibilities

• Support the RFI/RFP process to land new accounts across all service models in the assigned territory.


• Craft effective responses to RFPs and RFIs, including feasibility scoping, campaign design and supporting documentation.


• Manage and grow a roster of assigned accounts in the territory or segment to maximize client satisfaction, retention and growth.


• Act as a liaison between clients and internal departments to onboard new customers, coordinate campaign updates, upsell opportunities and troubleshoot delivery and performance issues.


• Manage the campaign launch process from start to finish, inclusive of client kick‑off call, strategy recommendation, asset collection, optimization and performance reporting.


• Utilize Salesforce to ensure all campaign information is accurate.


• Maintain a deep understanding of Viant’s entire product offering and best practices for campaign effectiveness and cross‑selling.


• Use data, trends, market insights and logic to develop tailored campaign recommendations and opportunities for continued success.


• Support growth goals QoQ and YoY, and be the primary point of contact for customer day‑to‑day account needs.

Qualifications

• 4–6 years of digital media/programmatic/ad‑tech account management or client service experience.


• 1+ year of hands‑on key campaign management experience.


• Strong understanding and enthusiasm for the latest in digital media, ad‑tech, data targeting, 1st‑party data, platform sales, programmatic, behavioral targeting and optimization strategies.


• Ability to thrive in a fast‑paced work environment and quickly gain product efficiency across a broad set of offerings.


• Smart, articulate, polished, self‑driven, highly motivated team player with excellent problem‑solving, organizational, written and verbal communication skills.


• Consultative, strategic thinker with great energy and enthusiasm for account growth, upsell/cross‑sell and customer success.


• Proficient in MS Office; experience with Salesforce.com or similar CRM; aptitude for working with custom software systems.


• Bachelor’s degree required.

Benefits

Investing in employee professional growth and well‑being: Fully paid health insurance, paid parental leave, unlimited PTO and more.

Compensation

Base compensation range: $95,000 – $105,000.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Advertising Services

EEO Statement

Viant is an equal opportunity employer and makes employment decisions on the basis of merit. Viant prohibits unlawful discrimination on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, reproductive health decision making, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy or any other consideration made unlawful by federal, state or local laws. Viant also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.

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