Strategic Digital Account Executive - Growth at Scale

WEX; United States; Remote; USD 59,000 - 71,000; Full time

Job summary

WEX is seeking a Digital Account Executive to own customer success and growth for a vast unassigned portfolio exceeding 14,000 small business accounts. You will drive retention, renewals, adoption, and expansion through scalable content, digital engagement, and data-driven prioritization.

You will design content journeys and automated plays, partner with Marketing, Product, and Enablement to ship assets, and manage renewals at scale to minimize churn and realize value across Health & Benefits

Qualifications

• 3–5 years in Customer Success, Content Creation/Marketing, or Digital Marketing.
• Bachelor's degree or equivalent relevant experience.
• Experience building content for broad audiences and scaling engagement.

Responsibilities

• Proactive portfolio mining and expansion at scale across thousands of accounts.
• Design and execute one-to-many outbound strategies via content and webinars.
• Own end-to-end renewal management for an unassigned portfolio to prevent lapses.
• Drive retention, adoption, and expansion using data-driven prioritization.
• Collaborate with Marketing, Product, Enablement, and Sales to ship content.
• Maintain scalable renewal workflows and measure program impact.

Skills

Content creation

Digital marketing

Customer success

Data analysis

Education

Bachelor's degree or equivalent

Tools

Salesforce

Email marketing tools

Webinar platforms

Job description

WEX is seeking a Digital Account Executive to own customer success and growth for a vast unassigned portfolio exceeding 14,000 small business accounts. You will drive retention, renewals, adoption, and expansion through scalable content, digital engagement, and data-driven prioritization.

You will design content journeys and automated plays, partner with Marketing, Product, and Enablement to ship assets, and manage renewals at scale to minimize churn and realize value across Health & Benefits