Enterprise Customer Success Manager — Growth & Renewals (Hybrid)

Wix; New York (NY); Hybrid; USD 66,000 - 110,000; Full time

Benefits offered by this job

Comprehensive health benefits

RSUs

401K matching

Flexible time off

Employee Stock Purchase Plan (ESPP)

Job summary

Wix is seeking an Enterprise Customer Success Manager to own a book of Wix enterprise accounts and act as a trusted advisor. You will guide deployment launches, optimize usage per web development best practices, and drive renewal and growth with large customers.

You will collaborate with Product to tailor onboarding, respond to complex questions, and conduct business reviews to measure impact and drive continued value. The role requires NY-based candidates with a hybrid in-office schedule.

Qualifications

• 5+ years experience in customer success management within a SaaS company
• 3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals
• Experience presenting complex ideas to executive-level customers
• Great organizational, project and time management skills

Responsibilities

• Own a book of Wix enterprise accounts as trusted partner and consultant
• Provide guidance on launching and optimizing Wix deployments following best practices
• Partner with Product teams to create onboarding workshops and trainings based on business requirements
• Respond to product questions and provide solutions to complex use cases and workflows
• Conduct business reviews to assess progress, identify opportunities for deeper feature engagement, and measure impact of Wix
• Foster customer health through periodic website reviews to drive feature adoption and business value
• Identify growth opportunities and facilitate renewals with enterprise customers
• Collaborate with marketing to identify references and case studies
• Voice of the customer with Wix product team to shape product evolution

Skills

Customer Success

SaaS

Executive communication

Time management

Job description

Wix is seeking an Enterprise Customer Success Manager to own a book of Wix enterprise accounts and act as a trusted advisor. You will guide deployment launches, optimize usage per web development best practices, and drive renewal and growth with large customers.

You will collaborate with Product to tailor onboarding, respond to complex questions, and conduct business reviews to measure impact and drive continued value. The role requires NY-based candidates with a hybrid in-office schedule.