Digital Customer Success Manager — Scale & Renewals

WEX; Maine; On-site; USD 59,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement savings plan

Paid time off

Health savings account

Flexible spending accounts

Life insurance

Disability insurance

Tuition reimbursement

Job summary

WEX is seeking a Digital Customer Success Manager to own growth across a large unassigned portfolio of 14,000+ small business accounts. This individual contributor role scales by delivering content, campaigns, and self-service resources to drive retention, renewals, adoption, and expansion without one-to-one coverage.

You’ll design scalable programs, automate renewals, and use health signals to guide outreach in collaboration with Marketing, Product, Enablement, and Sales.

Qualifications

• Minimum 3-5 years of experience in Customer Success, Content Creation/Marketing, or Digital Marketing.
• Bachelor's degree or equivalent relevant experience.
• Demonstrated experience building content for a broad customer or client audience.
• Experience managing renewals at scale, ideally through automated or semi-automated workflows.
• Comfort partnering cross-functionally with Marketing, Product, Enablement, and other departments to get content produced and shipped.
• Working knowledge of Health & Benefits products (HSA, HRA, FSA, etc.) or ability to ramp quickly.
• Ability to read and act on data — usage patterns, engagement metrics, renewal rates, churn indicators.
• Genuine curiosity about clients' and brokers' businesses and how they use WEX's products.
• Strong written communication skills — this role lives and dies by the quality of the content produced.
• High accountability mindset — comfortable owning outcomes for a large, unassigned portfolio without one-to-one relationship management.

Responsibilities

• Design and implement one-to-many outbound strategies (email campaigns, content series, webinars) to surface upsell opportunities.
• Build content and self-service resources to educate clients and brokers on product features and updates.
• Own end-to-end renewal management for the unassigned portfolio with scalable workflows.
• Report on program performance and use data to refine future digital strategy.
• Collaborate with Marketing, Product, Enablement, and Sales to execute content at scale.
• Maintain portfolio health reporting and evolve playbooks and templates.

Skills

Strong written communication

Cross-functional collaboration

Data analysis

CRM proficiency

Salesforce

Email marketing tools

Webinar platforms

Content creation

Education

Bachelor's degree or equivalent relevant experience

Tools

Salesforce

Email marketing tools

Webinar platforms

Job description

WEX is seeking a Digital Customer Success Manager to own growth across a large unassigned portfolio of 14,000+ small business accounts. This individual contributor role scales by delivering content, campaigns, and self-service resources to drive retention, renewals, adoption, and expansion without one-to-one coverage.

You’ll design scalable programs, automate renewals, and use health signals to guide outreach in collaboration with Marketing, Product, Enablement, and Sales.