Strategic Delivery Leader (IT Services & Change)

Computacenter; Greenville (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

Computacenter is seeking a Delivery Manager to lead service and change delivery for key accounts in the United States. You will manage a team directly and through matrix structures, ensuring service levels, financial targets and customer satisfaction are met.

The role requires governance, risk management, and a capability to grow the business through delivery excellence. You will work with senior stakeholders, align account strategy, and drive improvement of delivery processes to add value for

Qualifications

• Experience leading IT service delivery and change initiatives.
• Strong understanding of ITIL processes and service management.
• Excellent written and verbal communication skills.

Responsibilities

• Lead and manage delivery of run and change services for the customer and organisation.
• Drive performance, governance and customer satisfaction through service excellence.
• Coordinate directly with teams and matrix partners to deliver outcomes.
• Identify risks and implement mitigation across contract lifecycle.
• Contribute to strategy and engagement with stakeholders.

Job description

Computacenter is seeking a Delivery Manager to lead service and change delivery for key accounts in the United States. You will manage a team directly and through matrix structures, ensuring service levels, financial targets and customer satisfaction are met.

The role requires governance, risk management, and a capability to grow the business through delivery excellence. You will work with senior stakeholders, align account strategy, and drive improvement of delivery processes to add value for