Senior IT Service Delivery Manager

RiseMe; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Computacenter is seeking an In-Life Customer Delivery Manager to lead service delivery for Group Services and customer accounts. You will supervise Team Leaders, govern contractual SLAs, and drive continual service improvement while aligning with business and financial targets.

You will coach colleagues, engage stakeholders, and contribute to strategic change within the Group Delivery organization as part of the account leadership team.

Qualifications

• Legally eligible to work in the United States.
• Bachelor's degree in Business, Information Technology or related field (or equivalent).
• Experience in IT Service Management and ITIL practices.
• Strong Excel and PowerPoint skills with data-driven storytelling.
• Excellent written and verbal communication; ability to influence at all levels.

Responsibilities

• Lead governance for internal and customer-facing services to meet contractual and financial targets.
• Manage day-to-day operations, KPIs, and service levels across multiple teams.
• Drive customer satisfaction through effective escalation handling and feedback loops.
• Develop and maintain ServiceNow dashboards and operational reporting.
• Chair daily/weekly/monthly governance meetings and support service reviews.
• Collaborate with account leadership to grow the business and mentor teammates.

Skills

IT Service Management

ITIL knowledge

Analytical skills

Executive communication

Stakeholder management

Microsoft Excel

Microsoft PowerPoint

Influencing

Education

Bachelor's degree in Business, Information Technology or related field

Tools

SAP

MS Office

MS Teams

Job description

Computacenter is seeking an In-Life Customer Delivery Manager to lead service delivery for Group Services and customer accounts. You will supervise Team Leaders, govern contractual SLAs, and drive continual service improvement while aligning with business and financial targets.

You will coach colleagues, engage stakeholders, and contribute to strategic change within the Group Delivery organization as part of the account leadership team.