IT Delivery Leader: Change & Service Excellence

Computacenter (UK) Ltd

Greenville (NC)

On-site

USD 95,000 - 125,000

Full time

3 days ago

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Job summary

Computacenter (UK) Ltd is seeking a Delivery Manager to lead and manage service and change delivery for major accounts. You will lead a team and matrix staff to ensure service levels, financial targets, and customer satisfaction are met.

You will manage delivery teams, drive continuous improvement, and jointly own the contract lifecycle with the customer. The role requires ITIL experience, SAP/MS Office proficiency, and strong communication across borders.

Qualifications

Legally eligible to work in the United States.
Bachelor’s degree in Business, Information Technology or related field, or equivalent experience
You’ll be an experienced practitioner in IT Service Management.
You’re likely trained in ITIL, possibly to Expert status.
Good knowledge and experience of SAP, MS Office and MS Teams
Excellent attention to detail
Strategic thinking and tactical execution skills
Good knowledge of the IT industry and an understanding of IT technologies and products
Excellent written and verbal communication skills
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Demonstrate an understanding of product supply chains
Commercially astute
Team-oriented working and thinking

Responsibilities

Lead and manage the delivery of run and change services to deliver what we’ve promised our customer and our own organisation.
Constantly drive us to do better for our customer and our own organisation.
Objectively manage performance of our internal and partner delivery teams.
Be able to demonstrate understanding of our performance, what it means to our customer’s business, and what we’re doing to improve.
Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle.
Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks.
Lead change for our customers; deliver simple in-life changes or coordinate complex changes across the organization.
Use contacts to identify new ways Computacenter can add value to our customers.
Work with the Snr Delivery Lead/Delivery Director to support account strategy and present as a single team.
Ensure colleagues and partners understand the strategy, customer business and our role.
Contribute to and deliver against a communications plan, ensuring clear messaging across media.
Support development, negotiation and agreement of contract changes within the account.
Manage contract schedules, ensure compliance and handle exceptions.
Manage finances to forecast and control costs to meet or exceed baselines.
Assist Group Services with costing for services in Presales.
Collaborate with the account team to define and support the customer engagement strategy.
Maintain positive relationships with senior stakeholders in the customer organisation.