Client Delivery Leader: Strategy, Delivery & Growth

iCorps Technologies; Woburn (MA); On-site; USD 150,000 - 190,000; Full time

Job summary

iCorps Technologies seeks a strategic Director of Client Delivery to drive operational excellence and strengthen client relationships. Reporting to the CEO, you will partner with executive and admin teams to ensure delivery success across consulting, managed services, and support.

You will lead a hands-on, collaborative team, oversee resource planning, and own client outcomes with measurable impact for SMBs and MSP clients in a fast-paced environment.

Qualifications

• BA/BS in Business or related field.
• Proven track record leading people in a professional services environment.
• Hands-on work style with strong communication and teamwork.
• Experience working for a Managed Service Provider and with SMBs.

Responsibilities

• Oversee day-to-day client delivery operations.
• Accountable for performance of consulting programs, projects, and managed services.
• Demonstrated project management track record.
• Lead the consultant dispatch team and align resources to exceed client expectations.
• Own strategic client relationships for growth and technology advancement.
• Ensure successful engagements and measurable outcomes.

Skills

Leadership

Project management

Communication

MSP experience

SMB experience

Hands-on

Education

BA/BS in Business or related field

Job description

iCorps Technologies seeks a strategic Director of Client Delivery to drive operational excellence and strengthen client relationships. Reporting to the CEO, you will partner with executive and admin teams to ensure delivery success across consulting, managed services, and support.

You will lead a hands-on, collaborative team, oversee resource planning, and own client outcomes with measurable impact for SMBs and MSP clients in a fast-paced environment.