Strategic IT Delivery & Solutions Leader

WSP; United States; On-site; USD 119,000 - 193,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

WSP in the United States seeks a Director, IT Delivery & Solutions to shape and oversee technology solutions that enable customer support center operations.

You will partner with Sales, Operations, Finance, and technology leaders to translate business needs into scalable, secure architectures and winning bids.

The role balances strategic leadership with hands-on governance, ensuring solutions are delivered on time, tested for security, and positioned for long-term success.

Qualifications

• Experience leading complex enterprise technology implementations.
• Proven track record in customer-facing technology programs.
• Strong experience with enterprise architecture, cloud, infrastructure, networking, and data.
• Excellent executive communication and stakeholder management.
• Ability to balance technical quality with business requirements.

Responsibilities

• Provide strategic technology leadership for customer support center solutions and related IT capabilities.
• Own end-to-end architectures for customer support center environments.
• Lead technical strategy and architecture for bids and customer pursuits.
• Provide executive oversight of major technology implementations and deployments.
• Develop strong executive relationships with customers and internal stakeholders.
• Establish governance and operating discipline to deliver complex technology solutions.

Skills

Executive leadership

Strategic thinking

Delivery governance

Executive communication

Financial & commercial acumen

Architectural leadership

Cloud technologies

Cybersecurity

Multidisciplinary team leadership

Customer relationship management

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline

Job description

WSP in the United States seeks a Director, IT Delivery & Solutions to shape and oversee technology solutions that enable customer support center operations.

You will partner with Sales, Operations, Finance, and technology leaders to translate business needs into scalable, secure architectures and winning bids.

The role balances strategic leadership with hands-on governance, ensuring solutions are delivered on time, tested for security, and positioned for long-term success.