Strategic Debt Recovery Specialist

Clark County Collection Service Llc; Nevada (IA); On-site; USD 35,000 - 52,000; Full time

Job summary

The Account Recovery Specialist at Clark County Collection Service Llc will join our collections team to manage consumer accounts and recover outstanding debts with a customer-centric approach. You will make outbound calls, handle inbound inquiries, and negotiate payment solutions while maintaining detailed, accurate account records.

Responsibilities include building rapport with consumers, adhering to approved scripts, and following verification procedures to achieve recovery goals in a

Qualifications

• High School Diploma or GED.
• Prior administrative experience.
• Excellent typing and strong attention to detail.
• Proficient with Microsoft Office (Excel/Word).
• Experience with FACS software is a plus.

Responsibilities

• Make outbound calls and field inbound calls regarding consumer accounts.
• Build positive rapport with consumers to facilitate open communication and trust while addressing account-related inquiries.
• Negotiate payment plans and settlements tailored to consumer circumstances.
• Accurately notate all account interactions, payment arrangements, and updates in the designated software system.
• Track follow-ups with consumers to ensure timely resolution of accounts.

Skills

Typing

Microsoft Office

FACS software

Attention to detail

Education

High School Diploma or GED

Tools

FACS software

Microsoft Excel

Microsoft Word

Job description

The Account Recovery Specialist at Clark County Collection Service Llc will join our collections team to manage consumer accounts and recover outstanding debts with a customer-centric approach. You will make outbound calls, handle inbound inquiries, and negotiate payment solutions while maintaining detailed, accurate account records.

Responsibilities include building rapport with consumers, adhering to approved scripts, and following verification procedures to achieve recovery goals in a